Security & Safety

ACS Is Behavioral Health First Response

Every ACS response is tailored to the situation's unique circumstances, with different responder types available based on the nature of the call. All responders complete the ACS Academy, a foundational training program that equips them with the skills to de-escalate crises, provide support, and connect people to resources. Callers don’t need to worry about choosing the right responder; 9-1-1 dispatch will ensure the appropriate team is sent.

ACS First Responders provide professional support for behavioral health and quality-of-life crises. If you need help:

• Call 9-1-1 for emergencies
• Call 3-1-1 for non-emergencies or next-day follow-ups

ACS Responders address a variety of issues including:

• Behavioral health crises, such as a loved one with a mental health disorder who has become upset and is making threats.
• Suicidal ideation, when you or a loved one are thinking of committing suicide and may even have a plan and the means to do so.
• Disturbances, such as someone yelling outside a business.
• Welfare checks, such as an elderly parent you haven’t been able to get ahold of.
• Wellness checks, such as a person lying in a median whose safety you’re concerned for.
• Unsheltered individuals, who need support and connection to services.
• Panhandlers, when they are in need of support or are in an unsafe location.
• Other crises that do not involve a crime or a medical emergency

Albuquerque Fire Rescue is one of the best in the United States and we are blessed to have such a great Fire Department in our city.

Albuquerque Fire Rescue is a paid municipal department, of more than 760 uniformed personnel who serve a jurisdiction of more than 189 square miles and an estimated city population of 558,000 and greater metropolitan area population is estimated at 909,906.

Albuquerque Fire Rescue web page